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FAQs

Frequently Asked Questions

EquiBillBook provides you with a content-rich platform designed exactly the way you need it. Simply visit our website, create an account by uploading the necessary credentials, update your business name and logo, and you're all set to create your first invoice.

Creating your account at EquiBillBook takes no more than 2 minutes since it involves entering just a few basic details.

EquiBillBook is an online cloud-based accounting software with several advantages:
  • Pay As You Go
  • Watertight security with no time-consuming backups
  • Accessibility anywhere, anytime, and on any device
  • Multi-location accounting with real-time consolidation and reporting
  • Easy communication between locations
  • Reduces paperwork and is more sustainable

Your data is completely secure with us. Our experts have securely encoded your information and stored it carefully in our system. All data shared through EquiBillBook is protected with an additional HTTPS layer, providing a shield against cyber threats.

No, not at all. We provide a 30-day extensive free trial of our base plan where users can test our service. If satisfied, they can then purchase a plan.

Once your free trial expires, you need to purchase a paid plan to continue using our service. You can choose from 1 month to 5 years depending on your requirements.

Yes, EquiBillBook gives you full control to create and customize your own plan. Select the term length for the base plan and then choose the modules/add-ons you need. Never pay extra when you have the option to pay only for what you need.

We don't have a traditional plan system; instead, we offer modules/add-ons. You can always go to the add-on menu from your dashboard and add extra modules or features as needed. Pricing will be adjusted accordingly.

EquiBillBook offers billing in both monthly and annual cycles, ranging from 1 month up to 5 years. All our pricing is very affordable compared to other billing software available in the market. Choose the option that suits you best.

Yes, you can cancel your subscription at any time. However, no refund requests are entertained. Please refer to our Refund Policy for more details.

There are multiple ways to share your invoices with customers. You can send them via WhatsApp, email, or SMS.

No problem! At EquiBillBook, we're always ready to assist you. If you're stuck, please contact our support team, and they will guide you accordingly.

If you have any queries, you can contact our Support Team via email at support@equibillbook.com. Our Support Team strives to reply within the same working day, or within 24 working hours at the latest. Support is available between 10 AM to 8 PM IST.

Please keep in mind that your password must be kept private to rule out any case of cybercrime. While we do our best to create awareness among our clients to avoid such issues, if you suspect your account has been hacked, please contact our support executive immediately so that necessary action can be taken promptly.

You will receive notifications via email/WhatsApp and reminder messages in your dashboard starting 1 month before your next renewal date. However, if renewal is still not completed, then from the date of expiry, all menus will be hidden and you won't be able to use the software until the renewal is completed.

EquiBillBook is built specifically for all business categories ranging from small to medium size. It's an initiative to bring people online at a very low cost. We don't believe in predefined subscription plans; instead, we prefer giving you control so you can create your own plan. Just select the modules you need. Never pay extra when you have the option to pay for what and how much you need. It's simple, secure, quick, and easy to use.

Yes, EquiBillBook allows you to export your data in various formats including Excel, PDF, and CSV. This ensures you always have access to your business information and can use it for external reporting or analysis.

Yes, EquiBillBook offers integration capabilities with various business tools and platforms. We're continuously expanding our integration options to make your business operations more seamless. Contact our support team for specific integration requirements.

We want our users to clarify all doubts before they start using our service. Please get in touch with our support team anytime through email at support@equibillbook.com. Our team will get back to you and clear all your doubts promptly.