Last updated: December 15, 2024

Equitech Softwares ("we", "our", or "us") operates the EquiBillBook application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

A. Information We Collect

Personal Information:

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, company details
• Profile Information: Business information, preferences, settings
• Financial Information: Billing details, payment information (processed securely through third-party providers)
• Communication Data: Messages, support tickets, feedback

Automatically Collected Information:

We automatically collect certain information when you use our Service:

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, access times, pages viewed, error logs

B. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send important updates about our Service
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

C. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers:

We work with trusted third-party service providers who assist us in operating our Service:

• Payment processors for secure transactions
• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Customer support and communication tools

Legal Requirements:

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

D. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use:

• Essential Cookies: Required for basic Service functionality
• Performance Cookies: Help us understand how visitors interact with our Service
• Functional Cookies: Remember your preferences and settings
• Security Cookies: Help protect against fraud and maintain security

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Service.

E. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

F. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When we no longer need your information, we will securely delete or anonymize it.

G. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Control:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Limit how we process your information

Marketing Communications:

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting our support team

H. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

I. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

J. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a prominent notice in our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

K. Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify you within 72 hours of becoming aware of the breach
• Provide details about what information was affected
• Explain the steps we're taking to address the situation
• Offer guidance on protecting your information
• Report to relevant authorities as required by law

L. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Kolkata, India.