Updated January 04, 2026
Delivery Tracking
Delivery tracking in EquiBillBook helps you monitor the status and location of goods throughout the delivery process. This feature ensures transparency, improves customer communication, and helps identify and resolve delivery issues promptly.
Understanding Delivery Tracking
Delivery tracking allows you to:
- Monitor the real-time status of deliveries
- Track shipment progress from dispatch to delivery
- Provide customers with delivery updates
- Identify delays or issues in the delivery process
- Maintain accurate delivery records
Setting Up Delivery Tracking
Adding Tracking Information
When creating or updating a delivery challan:
- Enter Tracking Number provided by the shipping carrier
- Select or enter the Shipping Carrier name
- Add Shipping Method (Standard, Express, Overnight, etc.)
- Enter Dispatch Date when goods are sent
- Add Expected Delivery Date if available
Shipping Details
Include comprehensive shipping information:
- Courier/Shipping Company: Name of the shipping service
- Tracking URL: Link to carrier's tracking page
- Waybill Number: Shipping document reference
- Shipping Address: Complete delivery address
- Contact Person: Recipient name and phone number
Tracking Delivery Status
Status Updates
Update delivery status as goods move through the process:
- Pending: Challan created, awaiting dispatch
- Dispatched: Goods have left your premises
- In Transit: Goods are being transported
- Out for Delivery: Goods are with local delivery agent
- Delivered: Successfully delivered to customer
- Failed Delivery: Delivery attempt unsuccessful
- Returned: Goods returned to sender
Updating Status Manually
To update delivery status:
- Open the delivery challan details
- Go to the tracking or status section
- Select the new status from the dropdown
- Add status update notes if needed
- Save the changes
Tracking Information Fields
Basic Tracking
- Tracking Number: Unique identifier from shipping carrier
- Carrier: Shipping company name
- Status: Current delivery status
- Last Updated: Date and time of last status update
Advanced Tracking
- Origin Location: Where shipment started
- Current Location: Latest known location
- Destination: Final delivery address
- Estimated Arrival: Expected delivery date/time
- Actual Delivery: Confirmed delivery date/time
Tracking History
Maintain a complete tracking history:
- Record each status change with timestamp
- Add notes for important milestones
- Document any issues or delays
- Track delivery attempts and outcomes
- Maintain audit trail for compliance
Customer Communication
Sharing Tracking Information
Keep customers informed:
- Send tracking number via email or SMS
- Provide tracking link if available
- Share expected delivery date
- Notify about status changes
- Send delivery confirmation
Tracking Portal
If available, customers can:
- View delivery status online
- Track their shipment in real-time
- Receive automatic status updates
- Access delivery history
Monitoring and Alerts
Delivery Alerts
Set up alerts for:
- Delayed deliveries
- Failed delivery attempts
- Status changes
- Delivery confirmations
- Exception situations
Dashboard Tracking
Monitor deliveries from the dashboard:
- View pending deliveries
- Track in-transit shipments
- Identify delayed deliveries
- Monitor delivery performance
Integration with Shipping Carriers
If integrated with shipping carriers:
- Automatic status updates from carrier
- Real-time tracking information
- Automatic delivery confirmations
- Carrier-specific tracking features
Delivery Reports
Tracking Reports
Generate reports on delivery tracking:
- Delivery Status Report: All deliveries by status
- Tracking Report: Detailed tracking information
- Delivery Performance: On-time delivery metrics
- Exception Report: Failed or delayed deliveries
- Customer Delivery History: Past deliveries per customer
Handling Delivery Issues
Failed Deliveries
When delivery fails:
- Update status to "Failed Delivery"
- Record reason for failure
- Schedule re-delivery if needed
- Notify customer about the issue
- Update tracking information
Delayed Deliveries
For delayed shipments:
- Identify the delay reason
- Update expected delivery date
- Communicate with customer
- Track new delivery timeline
- Document delay for analysis
Returned Shipments
When goods are returned:
- Update status to "Returned"
- Record return reason
- Update inventory if applicable
- Process refund or re-delivery
- Maintain return records
Best Practices for Delivery Tracking
- Always enter tracking numbers when available
- Update delivery status promptly as it changes
- Maintain accurate and complete tracking information
- Communicate proactively with customers about delivery status
- Document all tracking milestones and issues
- Review tracking reports regularly to identify patterns
- Use consistent status naming across all deliveries
- Set up automated tracking updates if possible
- Train staff on proper tracking procedures
- Monitor delivery performance metrics
Mobile Tracking
If mobile app is available:
- Update delivery status on-the-go
- Scan barcodes for quick status updates
- Take photos as delivery proof
- Receive push notifications for status changes
- Access tracking information anywhere
Troubleshooting
Tracking number is not working?
- Verify tracking number is entered correctly
- Check if carrier supports online tracking
- Confirm tracking number format matches carrier requirements
- Contact carrier for tracking assistance
Status updates are not reflecting?
- Refresh the challan details page
- Check if status was saved correctly
- Verify you have permission to update status
- Clear browser cache and try again
Can't find tracking information?
- Check the challan details page
- Look in the shipping/tracking section
- Review challan history for tracking updates
- Contact the shipping carrier directly
Effective delivery tracking ensures transparency, improves customer satisfaction, and helps you maintain efficient delivery operations!