KOT Cancellation

KOT Cancellation

KOT cancellation allows you to cancel Kitchen Order Tickets when orders cannot be fulfilled, customers change their minds, or errors occur. Understanding the cancellation process helps maintain accurate records and handle order cancellations properly.

What is KOT Cancellation?

KOT cancellation involves:

• Marking a KOT as cancelled
• Stopping order preparation
• Maintaining cancellation records
• Updating order status to cancelled
• Preventing further processing

When to Cancel a KOT

Cancel a KOT when:

• Customer requests cancellation
• Order error needs correction
• Items are unavailable
• Duplicate order created
• Customer changes order significantly

Accessing KOT Cancellation

To cancel a KOT:

1. Navigate to Restaurant → KOT
2. Find and open the KOT you want to cancel
3. Click "Cancel" or "Cancel KOT" button
4. Confirm the cancellation

Cancellation Confirmation

Before cancelling, the system may:

• Ask for cancellation confirmation
• Request cancellation reason
• Show cancellation impact
• Warn if order is already being prepared

Cancellation Restrictions

Some KOTs may have cancellation restrictions:

• Orders already served may not be cancellable
• Completed orders typically cannot be cancelled
• Orders with linked invoices may need invoice cancellation first
• System may prevent cancellation based on status

Cancellation Status

When a KOT is cancelled:

• Order status changes to "Cancelled"
• KOT is removed from active order lists
• Kitchen display shows cancelled status
• Order appears in cancelled KOT reports
• KOT remains in system for record-keeping

Cancellation Reasons

You may need to provide cancellation reason:

• Customer request
• Item unavailable
• Order error
• Duplicate order
• Kitchen issue
• Other (with explanation)

Impact of Cancellation

Cancelling a KOT affects:

• Kitchen: Stops preparation if not already started
• Inventory: May reverse stock deductions (if applicable)
• Reporting: Appears in cancellation reports
• Sales: Linked sales invoice may need handling
• Booking: Linked booking status may update

Partial Cancellation

Some systems support partial cancellation:

• Cancel specific items while keeping others
• Reduce quantities instead of full cancellation
• Modify order rather than cancelling

Cancellation Notifications

When a KOT is cancelled:

• Kitchen staff notified immediately
• Kitchen display updates in real-time
• Front-of-house staff informed
• Status changes reflected across system

Restoring Cancelled KOTs

Some systems allow restoring cancelled KOTs:

• Uncancel option for recently cancelled orders
• Restore order to previous status
• Useful for accidental cancellations
• Time limits may apply for restoration

Cancellation Reports

Cancelled KOTs appear in:

• Cancellation reports
• KOT history and audit trails
• Performance reports
• Analysis of cancellation reasons

Best Practices

• Cancel promptly when needed to avoid preparation waste
• Document cancellation reasons for analysis
• Verify cancellation is appropriate before confirming
• Communicate cancellations to relevant staff
• Review cancellation patterns for process improvement
• Handle linked invoices/bookings appropriately

Troubleshooting

Cannot cancel KOT?

• Check if cancellation is allowed for this status
• Verify you have permissions to cancel KOTs
• Check if order is already served or completed
• Review cancellation restrictions
• Handle linked invoices/bookings first if needed

Cancelled KOT still showing as active?

• Refresh the KOT list
• Verify cancellation was saved
• Check status update in system
• Review cancellation confirmation

Next Steps

After understanding KOT cancellation:

• Establish cancellation procedures
• Train staff on cancellation process
• Set up cancellation reason tracking
• Monitor cancellation patterns
• Review and optimize cancellation handling