Receipt Printing

Receipt Printing

Receipt printing is a vital component of POS operations, providing customers with proof of purchase and transaction details. This guide covers everything about configuring and using receipt printing in EquiBillBook POS.

What is Receipt Printing?

Receipt printing generates physical or digital receipts for POS transactions, containing transaction details, items purchased, prices, payment information, and business details. Receipts serve as proof of purchase and are essential for returns, exchanges, and customer records.

Types of Receipts

• Transaction Receipt: Standard receipt for completed sale
• Hold Receipt: Receipt for held transactions
• Duplicate Receipt: Reprint of original receipt
• Email Receipt: Digital receipt sent via email

Setting Up Receipt Printing

Step 1: Connect Printer

Connect your receipt printer:

• USB Printer: Connect via USB cable
• Network Printer: Connect via network/Wi-Fi
• Bluetooth Printer: Pair via Bluetooth
• Install printer drivers if required
• Test print from Windows/OS settings

Step 2: Configure Printer in System

Set up printer in EquiBillBook:

1. Go to Settings → POS Settings
2. Navigate to Receipt/Print Settings
3. Select your receipt printer from dropdown
4. Set paper size (usually 80mm or 58mm thermal)
5. Configure print orientation
6. Test print configuration

Step 3: Configure Receipt Template

Customize receipt layout:

• Select receipt template
• Choose invoice layout from dropdown (if enabled)
• Configure what information to include
• Set receipt header (business name, logo)
• Configure footer information

Step 4: Enable Auto-Print

Set up automatic printing:

• Enable "Auto-print Receipt" in POS settings
• Receipt prints automatically after payment
• Or disable to print manually when needed

Printing Receipts

Automatic Printing

When auto-print is enabled:

1. Complete POS transaction
2. Process payment
3. Receipt prints automatically
4. Hand receipt to customer

Manual Printing

To print receipt manually:

1. Complete transaction and payment
2. Click "Print Receipt" button
3. Or access transaction from history
4. Click "Print" or "Reprint"
5. Receipt prints on connected printer

Printing Held Transaction Receipts

For held transactions:

• Enable "Print Invoice on Hold" in settings
• Receipt prints when transaction is held
• Useful for providing receipt before payment

Receipt Content Configuration

Header Information

Configure what appears at top of receipt:

• Business Logo: Your company logo
• Business Name: Store/business name
• Address: Business address
• Contact: Phone, email
• GST/Tax Number: Registration numbers

Transaction Details

Information included in receipt:

• Invoice Number: Unique transaction ID
• Date & Time: Transaction timestamp
• Customer Name: Customer details (if applicable)
• Cashier/Staff: Staff who processed sale

Item Details

Product information on receipt:

• Item Name: Product description
• Quantity: Number of units
• Unit Price: Price per unit
• Discount: Any discounts applied
• Tax: Tax amount
• Line Total: Total for each line item

Payment Information

Payment details on receipt:

• Subtotal: Total before tax
• Tax: Total tax amount
• Discount: Total discount
• Grand Total: Final amount
• Payment Method: Cash, Card, UPI, etc.
• Amount Paid: Payment amount
• Change: Change returned (if cash)

Footer Information

Bottom of receipt content:

• Terms & Conditions: Return policy, etc.
• Thank You Message: Customer appreciation
• Website/Social Media: Business online presence
• Barcode/QR Code: For returns or tracking

Receipt Templates

Standard Receipt

Basic receipt format:

• Essential transaction information
• Itemized list of products
• Payment details
• Most commonly used template

Detailed Receipt

Comprehensive receipt format:

• All transaction details
• Additional information
• Tax breakdown
• Customer information

Compact Receipt

Condensed format:

• Minimal information
• Smaller print
• For quick transactions
• Saves paper

Custom Template

Customized layout:

• Design your own template
• Include specific information
• Match your brand
• Special formatting

Email Receipts

Setting Up Email Receipts

Configure email receipt sending:

1. Enable email receipt option
2. Configure email settings (SMTP)
3. Set up email template
4. Test email delivery

Sending Email Receipts

To email receipt to customer:

• Enter customer email during transaction
• Click "Email Receipt" after sale
• Or enable auto-email for registered customers
• Receipt sent as PDF attachment

Receipt Printing Features

• Auto-Print: Automatic printing after transaction
• Manual Print: Print on demand
• Reprint: Print duplicate receipts
• Email Receipt: Send digital receipts
• Multiple Templates: Different layouts for different needs
• Logo Support: Include business logo
• Barcode/QR Code: Add tracking codes
• Customizable: Configure content and layout

Troubleshooting Receipt Printing

Printer Not Printing

If printer doesn't print:

• Check printer power and connection
• Verify printer is online
• Check paper supply
• Test printer from Windows/OS
• Verify correct printer selected in settings
• Check printer drivers are installed
• Restart printer if needed

Print Quality Issues

If print quality is poor:

• Clean printer head (thermal printers)
• Check paper quality
• Adjust print density in printer settings
• Replace paper if faded
• Check for paper jams

Incorrect Receipt Format

If receipt format is wrong:

• Verify correct template selected
• Check paper size settings
• Review receipt configuration
• Test with different template

Missing Information

If information is missing:

• Check receipt template configuration
• Verify all fields are enabled
• Review business information settings
• Update template if needed

Best Practices

• Test Regularly: Test printer at start of each day
• Maintain Paper: Keep adequate paper supply
• Quality Checks: Verify receipt information is correct
• Backup Printer: Have backup printer available
• Clean Printer: Regular maintenance and cleaning
• Paper Type: Use appropriate thermal paper
• Customer Service: Always provide receipt to customers
• Reprint Policy: Have policy for duplicate receipts

Legal Requirements

Ensure receipts comply with regulations:

• Include required business information
• Show tax details if required
• Include invoice number for tracking
• Meet local receipt requirements
• Retain copies for accounting

What's Next?

After setting up receipt printing, you can:

• Process transactions with automatic receipts
• Provide professional receipts to customers
• Generate email receipts for digital records
• Reprint receipts when needed
• Track transactions through receipt numbers

Related Articles

Learn more about:

• Setting Up POS
• Creating POS Sales
• POS Screen Configuration
• Cash Register Management
• POS Reports